Refund policy

How cancellations, refunds and returns work for memberships and purchases from Komari.

Cancelling a membership

Cancel at any time from your account. Your membership stays active until the end of the period you already paid for, and you won’t be charged again.

Membership payments

Payments for a period that has already started aren’t usually refunded. If you were charged by mistake or couldn’t use what you paid for, contact us and we’ll make it right.

Digital products

Downloads and other digital products are delivered right away, so they can’t be returned. If a file doesn’t work or isn’t what was described, contact us and we’ll fix it or refund you.

Physical products

If an item arrives damaged, faulty or wrong, contact us within 30 days of delivery with your order details and a photo, and we’ll replace it or refund you. Items made to order can’t be returned because of size or preference.

Sessions and appointments

Cancel or reschedule within the window shown when you book for a full refund. Late cancellations and missed sessions may not be refunded.

How refunds are paid

Approved refunds go back to the original payment method. Your bank may take 5 to 10 business days to show them.