Frequently asked questions

Quick answers about joining, your account and getting help.

How do I join?

Choose a membership and follow the steps to pay. Your account is created as you join, and you get access straight away.

How do I sign in?

Use Sign in at the top of any page, with the email address you joined with.

How do I change or cancel my membership?

Open your account to change your plan, update your payment method or cancel. After cancelling, you keep access until the end of the period you already paid for.

Is my payment secure?

Yes. Payments are handled by a secure payment processor, and your card details never reach this website.

Can I get a refund?

It depends on what you bought. The refund policy explains how each kind of purchase works.

I need help with something else

Contact Komari through this website and we’ll get back to you.